Privacy Policy

At ACE Event Planner, we are committed to protecting the privacy and personal data of all users of our platform. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it safe.

1. Information We Collect

We collect the following categories of personal data:

• Guest Information — Full name and phone number provided when an attendee is registered for an event.
• Staff Account Data — Full name, email address, phone number, and password (stored as a secure hash) for staff accounts.
• Event Data — Event names, dates, seating arrangements, and attendance records.
• QR Code Data — Unique encrypted codes generated per attendee, used solely for check-in verification.
• Usage Data — Basic server logs including IP addresses and access times for security and diagnostic purposes.

2. How We Use Your Information

Your data is used exclusively to:

• Register and manage event attendees and staff accounts.
• Send event invitations and RSVP confirmations.
• Generate and verify QR codes for secure event check-in.
• Provide event organisers with attendance reports and dashboards.
• Maintain platform security and prevent unauthorised access.

We do not sell, rent, or share personal data with third parties for marketing purposes.

3. Data Security

We take data security seriously. All passwords are stored using industry-standard hashing. QR codes are secured with high-level encryption and are unique per attendee. Access to the platform is role-restricted — staff can only access the event they are assigned to, and guests cannot access any administrative functions.

While we implement robust security measures, no system is entirely immune to risk. We encourage users to keep login credentials confidential.

4. Data Retention

Personal data related to an event is retained for a period of 12 months following the event date, after which it is permanently deleted from our systems unless a longer retention period is required by law or requested by the event organiser.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict the processing of your data in certain circumstances.

To exercise any of these rights, please contact us by email at acewebservicesglobal@gmail.com.

6. Cookies

ACE Event Planner uses session cookies solely to maintain your authenticated session while you are logged in. We do not use tracking cookies or third-party advertising cookies.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the "Last updated" date at the top of this page will be revised. We encourage you to review this policy periodically.